Church’s Financial Planning Limited respect and value your privacy and will only collect and use personal data in ways that are described here, and consistent with our obligations and your rights under the law.
1. Information about us
Church’s Financial Planning Limited is registered in England and Wales number 03171812 at Address: 2 Holt Barns, The Kilns, Frith End, Hampshire GU35 0QW.
Church’s Financial Planning Limited is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 160494.
2. What does this Notice cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
4. What are my Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions
b) The right to access the personal data we hold about you
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us to find out more
e) The right to restrict (i.e. prevent) the processing of your personal data
f) The right to object to us using your personal data for a particular purpose or purposes
g) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details below.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. What Personal Data do you collect?
If making an enquiry via our website contact form, the information you provide will only be used to help us resolve your specific enquiry.
Once a client, we may collect and store some or all of the following personal data:
- Date of birth
- Email address
- Telephone number
- Business name
- Job title
- Payment information
- Income and Expenditure
- Assets and Liabilities
- Investment, pension and life products you may have
- Information about your preferences and interests
- Marital Status and Dependants
- Any other information gathered from our Client Questionnaire
6. How do you use my Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for or may be used for one of the following purposes as an example:
- Providing financial planning advice
- Retirement planning advice
- Providing taxation advice
- Supplying our services to you. Your personal details are required in order for us to enter into a contract with you
- Personalising and tailoring our services for you
- Communicating with you. This may include responding to emails or calls from you
- Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by writing to us via email or by post)
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information and news on our services. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We use the following systems for investment risk profiling, assisting with the financial planning process, electronic records and ID checking:
- Finametrica Risk Profiling software
- Voyant Financial Planning Software
- Intelliflo (Client relationship software)
- EIDV (Identification checking software)
If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more.
7. How long will you keep my Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Client personal data will therefore be kept indefinitely due to how we view our FCA regulatory requirements and the needs of our professional indemnity providers.
8. How and where do you store or transfer my Personal Data?
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR. We use Amazon Web Services to store client data electronically.
9. Do you share my Personal Data?
We may share your information with third party service providers such as insurance providers, compliance, and other agents relevant to the business activity.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
We contract with third parties (as described above), and those third parties may sometimes contract with third parties (as described above) that are located outside of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). If any personal data is transferred to a third party outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.
10. How can I access my Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This should be referred to as a ‘subject access request’ and all such requests should be sent in writing to the email or postal addresses shown below.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11. How do I Contact you about my Personal Data?
To contact us about anything to do with your personal data and data protection, including to make a subject access request or to withdraw consent, please use the following details for the attention of our Compliance Officer:
Telephone: 01420 479463
Address: 2 Holt Barns, The Kilns, Frith End, Hampshire GU35 0QW
12. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available in writing to you.
13. Use of Data Processors
Data Processors are third parties who provide elements of our service for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Our Data Processors / third parties that we use include:
- Regulatory and Compliance opinion, where required
- Sanctions and PEPs checking (Anti-Money laundering)
- Back Office Systems
- Research Software Tools
14. Visitors to our Website
Our website at www.churchsfp.co.uk may use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.